No, you do not need to be a Settlement Member to attend a workshop or event, but you do for courses.
Our Learner Charter sets out what we expect from our learners. It is our equivalent of the terms and conditions that you accept when you make a purchase. It sets out our values and expectations so that we can provide a safe and respectful environment for you, other learners, our tutors and our staff. Download the Learner Charter.
An email confirmation is generated automatically if your enrolment was successful. Please check your junk box or spam folder in case your email account has treated it as spam. If you are sure your enrolment was successful but you have still not received a confirmation email, please contact the Settlement Office on [email protected].
No, but you will get an email confirmation for your booking.
No, you will not receive a reminder about the workshop before it starts unless any details change. All the details you need are in the confirmation email you received when you booked.
A minimum number of enrolments is required to make a workshop viable. If there is insufficient take up, we will contact you to let you know, usually a week before the workshop is due to take place. If possible we will offer you an alternative workshop but if this is not possible, or you do not want to take up the offer, we will arrange a refund.
Please contact the Settlement Office on [email protected] and we will arrange for the confirmation to be sent to you again.
We have no control over our users’ card issuers and there are a number of reasons why a payment might fail or be declined. These include incorrect information being provided by the user (for example, typing error in expiry date or address information does not match the card issuer’s records) or outdated card information. Card issuers have also put in place more safeguards against payment fraud including customer authentication requiring you to provide additional security information for the transaction to continue (for example, confirming the payment via an app or using a one-time pass code (OTP) by text or email to authorise a transaction).
It depends on when you cancel. You have the right to cancel a booking for a course, workshop or other event up to 14 days from the day the booking was made (unless the start date of the course, workshop or other event is within this period) without giving any reason. Otherwise, any cancellation is at the Manager’s discretion.
