FAQ Category Course FAQs

We have no control over our users’ card issuers and there are a number of reasons why a payment might fail or be declined.  These include incorrect information being provided by the user (for example, typing error in expiry date…

Joining a course mid-term is at the discretion of the Settlement Manager after consultation with the course tutor.  Please contact the Settlement Manager if you want to do so.  Please note that if your request is approved, you will need…

An email confirmation is generated automatically if your enrolment was successful.  Please check your junk box or spam folder in case your email account has treated it as spam.  If you are sure your enrolment was successful but you have…

Our Learner Charter sets out what we expect from our learners.  It is our equivalent of the terms and conditions that you accept when you make a purchase.  It sets out our values and expectations so that we can provide…

So we know if you have a health condition and should any problem arise, this information will help us to take the appropriate action to keep you safe.

Download the Medical Form. Please complete and return it to the Settlement Office three days before your course starts.

You will need to complete a Medical Form for any course which involves physical exercise, for example, Tai Chi.  Your course confirmation email will state if you need to complete a form.  If you do, you must complete and return…

We do not currently use waiting lists for our courses. However, if there is a course you would like to do but there are no spaces available on it, please use Contact Us to let us know. This information will…

Please contact the Settlement Office on [email protected] and we will arrange for the confirmation to be sent to you again.

No, you will not receive a reminder about the course before it starts unless any details change. All the details you need are in the confirmation email you received when you enrolled.