Yes, but not to attend a one-off workshop or event.
The Settlement was set up as a membership organisation in 1920 and this requirement is enshrined in its Constitution.
No, you will not receive a reminder about the course before it starts unless any details change. All the details you need are in the confirmation email you received when you enrolled.
A minimum number of enrolments is required to make a course viable. If there is insufficient take up, we will contact you to let you know, usually a week before the course is due to start. If possible we will offer you an alternative course but if this is not possible, or you do not want to take up the offer, we will arrange a refund.
Please contact the Settlement Office on [email protected] and we will arrange for the confirmation to be sent to you again.
We will consider concessionary course fees for learners who are claiming income related benefits or who are earning a low wage. Please contact the Settlement Manager for more information.
It depends on when you cancel. You have the right to cancel a booking for a course, workshop or other event up to 14 days from the day the booking was made (unless the start date of the course, workshop or other event is within this period) without giving any reason. Otherwise, any cancellation is at the Manager’s discretion.
We do not currently use waiting lists for our courses. However, if there is a course you would like to do but there are no spaces available on it, please use Contact Us to let us know. This information will help us plan future courses.
If you are unhappy about something, please let the Settlement Manager know as soon as possible. We are committed to providing a high quality experience but we realise that there are times when we might not get things right. We will try to resolve any issues informally, but if we cannot, please see our Complaints procedure.