Yes, but not to attend a one-off workshop or event.
The Settlement was set up as a membership organisation in 1920 and this requirement is enshrined in its Constitution.
Our Learner Charter sets out what we expect from our learners. It is our equivalent of the terms and conditions that you accept when you make a purchase. It sets out our values and expectations so that we can provide a safe and respectful environment for you, other learners, our tutors and our staff. Download the Learner Charter.
An email confirmation is generated automatically if your enrolment was successful. Please check your junk box or spam folder in case your email account has treated it as spam. If you are sure your enrolment was successful but you have still not received a confirmation email, please contact the Settlement Office on [email protected].
Please contact the Settlement Office on [email protected] and we will arrange for the confirmation to be sent to you again.
No, you will not receive a reminder about the course before it starts unless any details change. All the details you need are in the confirmation email you received when you enrolled.
A minimum number of enrolments is required to make a course viable. If there is insufficient take up, we will contact you to let you know, usually a week before the course is due to start. If possible we will offer you an alternative course but if this is not possible, or you do not want to take up the offer, we will arrange a refund.
Joining a course mid-term is at the discretion of the Settlement Manager after consultation with the course tutor. Please contact the Settlement Manager if you want to do so. Please note that if your request is approved, you will need to enrol on the course via the website and pay the fee due for the whole course. We will then arrange for part of your fee to be refunded so you will only pay the agreed amount on a pro-rata basis for the part term plus an administration fee of £2.
We will consider concessionary course fees for learners who are claiming income related benefits or who are earning a low wage. Please contact the Settlement Manager for more information.
It depends on when you cancel. You have the right to cancel a booking for a course, workshop or other event up to 14 days from the day the booking was made (unless the start date of the course, workshop or other event is within this period) without giving any reason. Otherwise, any cancellation is at the Manager’s discretion.
You will need to complete a Medical Form for any course which involves physical exercise, for example, Tai Chi. Your course confirmation email will state if you need to complete a form. If you do, you must complete and return it to the Settlement Office three days before your course starts, otherwise you will not be allowed to attend the course. A form will be required for each course taken, even if your medical information has not changed. Download the Medical Form.
So we know if you have a health condition and should any problem arise, this information will help us to take the appropriate action to keep you safe.
Download the Medical Form. Please complete and return it to the Settlement Office three days before your course starts.
We do not currently use waiting lists for our courses. However, if there is a course you would like to do but there are no spaces available on it, please use Contact Us to let us know. This information will help us plan future courses.
We have no control over our users’ card issuers and there are a number of reasons why a payment might fail or be declined. These include incorrect information being provided by the user (for example, typing error in expiry date or address information does not match the card issuer’s records) or outdated card information. Card issuers have also put in place more safeguards against payment fraud including customer authentication requiring you to provide additional security information for the transaction to continue (for example, confirming the payment via an app or using a one-time pass code (OTP) by text or email to authorise a transaction).
If you are unhappy about something, please let the Settlement Manager know as soon as possible. We are committed to providing a high quality experience but we realise that there are times when we might not get things right. We will try to resolve any issues informally, but if we cannot, please see our Complaints procedure.
